AmberIT PABX system is a virtual telephony service which is hosted in the remote server. All data are secure and accessible only authorized user via internet. It has better user experience than traditional land line telephony service. It can be configured as your need, stored your desire data, give smoothness to operate your business communication, easy to use and a perfect telephony solution to achieve business goal.
Why Cloud based phone system for Small Business? Every business has it’s won clients and by communicate with them is the key to achieve the good business relationship. Audio is the very easy and common way to communication. To take all staff under the same communication circle is very difficult, besides these it’s very expensive to setup a full functional communication system from telcom operator, It has a lot of downtime which resulted in dropped calls, response delays, poor communication quality and many more, leading to frustrated customers and agents. With AmberIT PABX system cost of communication is now at fractional than the traditional systems. It is more flexible, robust, reliable and efficient. AmberIT PABX systems provide small businesses an opportunity to compete with big companies by creating a global image at a very small cost.
An IVR is a telephony menu system that allows routing of callers to appropriate agents within the team. Multi-Level IVR offers an important feature for those who have multiple departments in their business. It provides callers with the opportunity to self-serve themselves & connect with correct agents or departments, all on their own.
There are multiple ways to integrate Multi-Level IVR into your business. It allows for customized welcome greetings, menu options, & multiple levels within. A more personalized experience for the customers, when they call on the business number, would be more delightful. It not only adds to brand recognition but also, helps in call distribution.
White labeling is a legal protocol that allows one product or service to be sold and rebranded under another company’s brand. Change the logo as you need. You can customize the logo to simplify your company. A logo is always representing your company quickly. With white labeling you can building brand credibility, strengthening customer loyalty, saving time and money.
Depending on the business you are in, knowing the location of your employee can be crucial. It will, for example, help you optimize asset usage and schedule maintenance at the right time. Geolocation is a technology helping businesses to manage their employee in the most efficient way.
A Click-to-Call feature allows a customer to get in touch with the company representative in real-time by initiating voice calls, video calls, and even group video conference calls by just clicking a Call Now Button on the company’s website/app. Click-to-Call can be integrated on websites, emails, in chats. And, one can make a call to desk phones, smartphones & even to web browsers.
Without invading into their privacy, Click-to-Call allows potential customers to interact with businesses in the most secure, convenient, reliable & user-friendly way possible. Alternatively, it also allows customers to receive a call from the company by simply dropping their number on the company website/app.
To use this feature, customers do not have to download any software as the solution runs on Web Browser like Chrome, Opera etc.
Text to Speech IVR is basically the artificial production of human speech on IVR. The text-to-speech (TTS) system converts normal language text into speech. With our text to speech feature, you can create audio to use in no time. At times it’s not practical to hire a professional voice artist for recording all the voice messages for your IVR call menus or on-hold prompts. So, our text to speech feature enables you to simply input any text script which is then instantly converted into high quality audio for use in IVR. You can say whatever you want and whenever you need —without having to hire, brief or record voice talent.
You can enhance any customer self-service text to high-quality audio tailored for your brand IVR. It’s suitable for all businesses of any size & complexity.